What We Manage
- Routers / Switches / Firewalls / VPNs
- Load Balancers
- UNIX, Microsoft, and Linux Servers
- Desktops / End User Support Services
- Intrusion Detection Systems
- Cisco IP Telephony
24/7 Fully Managed Services
- Personalized Customer Portal
- Senior Engineer Access
- HANDS OFF – Management Model
- Support Contract Management
- Remote Issue Resolution
- Issue / Event Notification
- 24/7 Custom Monitoring
- 24 /7 Custom Alerting
- Custom Maintenance Programs
- 1-800 Access
- Customized Reporting Tools
- Network Design
- Network Verification
- Platform Services
After Hours Support Services
- Personalized Customer Portal
- Senior Engineer Access
- After Hours Updates
- After Hours Maintenance
- Nights, Weekends, and Holidays
- After hours Maintenance without overtime
- Service Status Reporting
Systems Monitoring
- Alert Notification
- Alert Verification
- Proactive Monitoring
- Proactive Management
- Custom Escalation
- Personalized Customer Portal
- Event Correlation
- Remote Device Management
Custom Tools
- Personalized Customer Portal
- Definable Monitoring Levels
- Definable Alert Values
- Custom Graphs for YOU
- Instant device status
- Easy to use tools
Standard Tools
- Cisco Works
- HP Open View
- MRTG
- SolarWinds
- Concord
- LANDesk Software
- Microsoft SMS
- Insight Manager
- HP Top Tools
Proven Enabling Methodology™
To provide the most secure and useful solutions, Continental Resources follows a Proven Enabling Methodology, a structured approach to plan, design, implement and optimize unique solutions.
- Business Discovery
- Assess Current State
- Gap Analysis
- Solution Design
- Plan & Test
- Implement
- Support/Transition
- Monitor
