Systems Engineer(Cisco)

Continental Resources, Inc. is the nationwide source for systems and network integration, network design and support, on site and remote services, multi-vendor solutions, hardware installation consulting and lifecycle services. We are currently looking for an IP Telephony/Converged Communications Delivery Engineer for our Cisco Solutions Group in our New York City Office.

The Delivery Engineer provides site-survey, detailed design, implementation and troubleshooting services in the Voice, IP Telephony, Converged Communications and related technologies to Continental Resources’ customers. The Delivery Engineer also provides pre-sales support and information to Continental’s Account Managers, though the majority of their time will be devoted to post-sales services.

Responsibilities
· Provide low-level design services in the many technologies related to Converged Voice and Video
· Design, install and troubleshoot voice and IP Telephony solutions based on Cisco’s products and solutions
· Document and share information learned on projects with peers within Continental’s Professional Services organization
· Participate in sales calls and presentations with customers when required
· Assist Solutions Architects and Account Managers in discovery and design of customer solutions
· Participate in training classes and partner-provided information sessions as part of regular personal growth
Requirements
· Extensive experience designing and deploying VoIP and IP Telephony solutions for mid-market and enterprise customers
· Knowledge in two or more Cisco voice applications such as:
- Unified Communications Manager (CallManager)
- Unity and/or Unity Connection
- MeetingPlace and/or MeetingPlace Express
- IPCC Express
- Mobile Connect/Mobility Manager
- Emergency Responder
- Other current Cisco Voice applications
- Strong understanding of voice/telephony technologies including:
- Dial plan design (Gatekeeper and CallManager-based)
- Call routing and control protocols (H.323, MGCP, SIP, SCCP)
- Voice circuits and protocols (Q.SIG, ISDN PRI, CAS, FXO, FXS, PLAR, POTS, E&M, etc)
· In-depth knowledge in IP networking, LAN/WAN Switching, and QoS techniques
· Knowledge of traditional TDM PBX systems currently in regular production (Avaya, Nortel, Mitel, etc) in addition to the above voice technologies is a plus
· Solid background in professional services or considerable experience in a pre-sales engineering role
· Excellent written and verbal communication skills
· Ability to work in a fast-paced deployment services environment
· CCVP or equivalent experience is required; CCIE Voice is a major plus!
· Bachelor’s degree or equivalent in a Computer Science related field typically required